Who you are contracting with

Edustello is operated by Velyra Digital, a company based in the Netherlands. In these terms "we", "us" and "Edustello" mean Velyra Digital, and "you" means the person using the service.

By creating an account, or by generating an exam as a guest, you accept these terms. If you do not accept them, do not use Edustello.

What Edustello is

Edustello generates practice exams from material you supply, and marks your answers. It is a study aid.

Edustello is not an official examination provider. We are not affiliated with any school, university or awarding body, we do not issue qualifications, and we cannot guarantee any exam result.

Questions, marks and feedback are produced by AI and can be wrong. You are responsible for checking anything that matters against your official study material.

Your account

You must be at least 16 years old to use Edustello. You are asked to confirm this when you create an account, and we take that confirmation at face value — but an account we learn belongs to someone younger is closed and its data deleted. We do not operate a parental-consent route, so there is no way for a younger student to use the service with permission.

Keep your password to yourself. You are responsible for what happens under your account, and you should tell us promptly if you think someone else has access to it.

You can delete your account at any time from your account settings. Deleting it removes your projects, material, exams and results.

Your material

You keep ownership of everything you upload. You grant us a limited permission to store and process it for the sole purpose of generating and grading your practice exams, and for no other purpose.

You must have the right to use the material you upload. Do not upload material you are not permitted to copy, and do not upload other people's personal data.

What you may and may not upload is set out in the Acceptable use policy, which forms part of these terms.

Our material

The Edustello software, brand, name, logo, interface and content are owned by Velyra Digital and protected by copyright and trade mark law. Using the service does not transfer any of that to you.

The exams generated for you from your own material are yours to use for study. You may not resell them, publish them as a commercial question bank, or present them as official examination content.

Credits and payment

The credit price of a new exam depends on its size and unusually expensive options and is shown before generation. Retaking existing questions is free. If generation fails because of a problem on our side, the reserved credits are returned automatically.

Exam credits come in two kinds. Golden credits are top-ups you buy, the credits granted when you create an account, and referral rewards; they do not expire while your account is open. Plan credits are the allowance included with a subscription; at the start of each Stripe billing cycle a fresh allowance replaces what is left of the old one, apart from the rollover limit shown for your plan.

Generating an exam spends plan credits before golden ones, so the credits that can be replaced are used first. If a subscription ends, the plan credits already in your balance stay there — there is simply no further allowance coming to replace them. Credits of either kind have no cash value and cannot be transferred or exchanged for money.

We sometimes add exam credits to an account as a thank-you — for feedback we act on, or through the referral scheme. These are gifts, not something you can earn by right or demand: we decide what is useful, the amounts and the limits are shown in the product and can change, and credits given this way have no cash value like any other credit. Inventing accounts or feedback to collect them is covered by the Acceptable use policy.

The prices shown on the pricing page include VAT where it applies. VAT is charged at the rate of the country you are in, worked out at checkout from the billing address you give; the exact amount is shown before you pay, and it appears on the invoice. Buying for a business, you can enter a VAT identification number at checkout, and where the rules allow it the sale is reverse-charged to you instead.

Subscriptions renew automatically for the period stated at checkout until you cancel. Cancelling stops future charges; you keep access until the end of the period you have already paid for.

Credits are digital content that works immediately, so at checkout you are asked to confirm that you want that immediate access and that you accept losing your 14-day right of withdrawal for that purchase. Refunds, and what survives that confirmation, are covered in the Refunds and cancellation policy.

Changes to the service and to these terms

We may change, add or remove features. If we make a change that materially reduces what you have already paid for, we will tell you by email and you may cancel and receive a pro-rata refund for the unused period.

We may update these terms. Material changes are announced in the app or by email at least 14 days before they take effect. Continuing to use Edustello after that means you accept the new version.

Suspension

We may suspend or close an account that breaches these terms or the Acceptable use policy, that abuses free credits through multiple accounts, or that puts the service or other users at risk.

Where it is reasonable to do so we will warn you first and give you a chance to put it right. If we close a paid account without cause, we refund the unused part of what you paid.

Availability and liability

We work to keep Edustello available and accurate, but it is provided as-is and we do not promise uninterrupted service.

Nothing in these terms limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence, for fraud, or your statutory rights as a consumer.

Subject to that, our total liability to you for any claim is limited to the amount you paid us in the three months before the claim arose. We are not liable for exam results, missed deadlines, or decisions you took on the basis of AI-generated content.

Complaints and applicable law

These terms are governed by the law of the Netherlands. Disputes go to the competent court there, unless consumer law entitles you to bring a claim in the country where you live.

If something goes wrong, write to support@edustello.com first — most problems are settled that way, and we answer within 5 working days. If you are not satisfied with the answer, say so and a second person will look at it.

If we still cannot agree, a consumer in the EU may be able to take the matter to an alternative dispute resolution body in the country where they live; the national consumer authority there keeps the list of approved ones. We are not currently signed up to a certified ADR scheme, and if that changes this page will name the body. The European Commission's online dispute resolution platform is no longer an option for anyone — it was wound down in 2025.